Refund Policy

REFUND POLICY

Effective date: April 6, 2026

This Refund Policy is an integral part of the Public Offer Agreement between the ПП "ТЕХСПРИЯННЯ" (ЄДРПОУ: 30949979), hereinafter the "Provider", operating under the trade name Apex Digital, and the user of services, hereinafter the "Client".

By making payment for any Tariff, the Client confirms having read this Policy and accepts all its terms.

1. General Provisions

1.1. The Provider has the right, but is not obligated, to issue refunds outside the conditions clearly defined by this Policy.

1.2. Refunds are made exclusively in cases and under conditions defined by this document. In all other cases, refunds are not issued and remain at the Provider's discretion.

2. Tariffs and Refund Conditions

2.1. Consultancy Services (phone / online sessions)

The Client is entitled to a refund only if all of the following conditions are met simultaneously:

• No more than 24 hours have passed since payment
• The consultancy session has not yet started
• The Client has not received any materials or recommendations

2.2. Design & Creative Services (one-time)

The Client is entitled to a refund only if:

• No more than 48 hours have passed since payment
• Work has not yet commenced
• No drafts, concepts, or preliminary materials were delivered

2.3. Monthly Retainer / Subscription Packages

The Client is entitled to a refund for the unused portion only if:

• No more than 3 calendar days have passed since payment or auto-renewal
• No deliverables have been provided for the current period

2.4. One-Time Service Packages

The Client is entitled to a refund only if:

• No more than 24 hours have passed since payment
• The service has not yet been delivered or commenced

3. Cases When Refunds Are Not Issued

3.1. Subjective quality assessment:

• Services do not meet the Client's personal expectations
• The Client expected different content, format, or structure
• The Client believes the materials are not worth the paid amount
• The Client did not like the style, presentation, or design

3.2. Absence of expected results:

• Marketing services did not bring expected ROI, conversions, or sales
• The Client did not achieve desired business outcomes
• The Client considers the services ineffective

3.3. Personal circumstances:

• Changed mind about using the services
• Forgot about making the payment
• Made the payment accidentally or by mistake
• Currently does not have time to use the services

3.4. Financial reasons:

• Changed mind about spending money on services
• Funds are needed for other purposes
• Did not plan the budget correctly
• Considers the services too expensive

Justification: Apex Digital provides consultative and creative services whose results depend on market conditions, competition, Client product quality, regularity of cooperation, and many other factors beyond the Provider's control.

4. Subscription Cancellation

4.1. The Client may cancel automatic subscription renewal at any time by:

• Using the WayForPay personal account
• Sending a request to info@apexdigital.icu

4.2. Cancellation timelines and refunds:

5. Refund Procedure

5.1. To receive a refund, the Client must send a written application to: info@apexdigital.icu

5.2. The application must include:

• Client's full name
• Email address used for payment
• Payment date
• Transaction number (from the WayForPay receipt)
• Reason for refund

5.3. Application review period: up to 5 business days from receipt.

5.4. Refunds are processed within 5–10 business days after a positive refund decision is made.

5.5. The Provider is not responsible for: bank processing times, bank transfer fees, or currency exchange differences.

6. Mandatory Pre-Trial Dispute Resolution

6.1. Pre-trial resolution procedure:

• Send a written inquiry describing the issue to info@apexdigital.icu
• Allow the Provider at least 5 business days to review the inquiry
• Consider the Provider's proposal for dispute resolution
• Attempt to reach an amicable resolution

6.2. Consequences of violation:

Initiating a chargeback without prior attempt at pre-trial resolution through the Provider's support service is considered a material breach of the Public Agreement. In such cases, the Provider has the right to:

• Provide the bank with evidence of proper service delivery and the Client's breach of dispute resolution procedure
• Demand reimbursement of all costs incurred in connection with chargeback disputes (including bank fees and legal services)
• Block the Client from all Provider services without the right to re-register

7. Technical Issues

7.1. In case of technical issues with service access (no access link, prolonged technical failures), the Client is entitled to a refund.

7.2. Technical issues are not grounds for a refund if: the issue was resolved within 24 hours, the issue occurred on a third-party platform, or the issue was on the Client's side (no internet, faulty device).

7.3. Refunds for technical issues are granted only if the Provider could not provide access to Services for 4 or more consecutive calendar days.

8. Exceptions

8.1. The Provider reserves the right to make refund decisions outside the established conditions at its own discretion in exceptional cases.

8.2. Such possibility does not create for the Client the right to demand a refund and does not constitute a precedent for other cases.

9. Policy Changes

9.1. The Provider has the right to make changes to this Policy unilaterally.

9.2. The new version of the Policy takes effect from the moment it is published on the website, unless otherwise provided.

9.3. The Client is responsible for independently checking the Policy for changes.

Contact Information

Last updated: April 6, 2026. Document version: 1.0

This Refund Policy is an integral part of the Public Offer Agreement and has equal legal force.

© Apex Digital, 2026